Important and Helpful

According to Article 921 of the Air Code of the Republic of Uzbekistan (Newsletters of the Supreme Council of the Republic of Uzbekistan, 1993, No. 6, Article 247), passengers are obliged to observe the rules of conduct on board of an aircraft, comply with the orders of the aircraft captain or crew member made on behalf of the aircraft captain, to ensure flight safety and the safety of people on board of the aircraft, the preservation of property, order and ability to provide services related to the performance of the transportation contract.
The Aviation Administration of the Republic of Uzbekistan shall establish rules of passenger conduct on board of an aircraft.
* Registered by the Ministry of Justice of the Republic of Uzbekistan on 29 January 2013, registration number 2416.
Chapter I. General Provisions
1. In these Regulations, the following terms are used:
• passenger - a person who is or is to be transported on board of an aircraft according to an air transportation agreement;
• crew – captain of the aircraft, other members of the crew and flight attendants.
2. These Regulations are applicable to all passengers transported by carriers of the Republic of Uzbekistan.
Chapter II. Passenger conduct on board of an aircraft
3. A passenger on board of an aircraft shall:
• Follow the orders of the captain or orders given by other crew members on behalf of the captain, with regard to flight and passenger safety on board of an aircraft, safety of the equipment, services, related to the clauses of the air transportation agreement;
• take a seat in the aircraft cabin in accordance with the boarding pass, if necessary for flight safety purposes, in accordance with the instructions of the aircraft crew member;
• place hand luggage into specially allocated lockers;
• fasten the seat belts when the “fasten seat belt” sign is on and leave them fastened until it is switched off.
4. A passenger on board of an aircraft is prohibited to:
• use drugs, smoke tobacco products (nasvai - local tobacco product, etc.) and use electronic cigarettes;
• consume alcoholic beverages over the established norms offered by the carrier and alcoholic beverages purchased in duty-free shops;
• enter into the cockpit;
• prevent crew members of the aircraft from performing their duties or interfere with their actions;
• use electronic devices and means of communication during taxiing, take-off and landing of the aircraft, as well as take photos and videos at all stages of the flight; (Paragraph 4, paragraph 6 in the edition of the Order of the Head of the State Inspectorate of the Republic of Uzbekistan on Safety Supervision dated 8 January 2016 № 67-n (reg. № 2416-1 dated 12 January 2016) Collection of Laws of the Republic of Uzbekistan, 2016, № 2, Art. 17);
• take away or damage aircraft equipment (blankets, cushions, dishes, cutlery, electronic devices, life jackets, etc.);
• disrupt public order and unnecessarily disturb others;
• use emergency equipment without special instructions from the aircraft crew;
• change seats without permission or request of the aircraft crew.
5. The air transportation agreement between the carrier and a passenger, can be terminated by the carrier at any point of the route if the passenger violates the requirements of the Rules of conduct on board of the aircraft, endangering flight safety or endangering the life or health of persons and their property.
Chapter III. Passenger rights
6. A passenger reserves the right to request crew members to provide services specified in the air transportation agreement.
7. A passenger has the right to seek assistance from a crew members for sorting issues with other passengers who break social order and disturb others without reason, threatens their dignity, property, health or lives. A passenger can also lodge a complaint against similar behaviour of a member of the stuff.
A passenger also has other rights provided for by law.
Chapter IV. Final Provisions
8. Persons guilty of violating the requirements of these rules shall be held liable in accordance with the legislation.

Silk Avia passengers are allowed up to 5kg of hand luggage in the cabin, and if a passenger purchased a ticket at the applicable rates, he/she can check in up to 0/10/15/20kg luggage without charge (depending on the chosen tariff). Hand luggage dimensions The maximum permitted size of one piece of hand luggage: • dimensions: max. 40 cm height x 30 cm width x 20 cm depth; • weight: up to 5 kg. These dimensions consider luggage’s wheels, handles and side pockets carried as hand luggage. If hand baggage consists of more than 1 bag (piece), all these items shall be counted as one piece, and the total combined dimensions of these pieces in 3 dimensions shall not exceed 90 cm. In excess of the specified norm baggage allowance in hand luggage, a passenger can take on board of an aircraft the following items that he needs during the flight: • a handbag, a man's briefcase or a file folder; • camera, video camera; • printed publications for in-flight reading; • portable computer weighing no more than 2 kg; • baby nutrition and a children's travel cradle; • umbrella or cane; • coat, cloak or other items of outer clothing; • blanket; • crutches or other devices for movement if they are necessary for the passenger in flight. The maximum size of checked-in baggage for passengers is no more than 115 cm in the sum of three dimensions. The weight limit for the free baggage allowance is 0/10/15/20kg without charge (depending on the chosen tariff). Transportation of non-standard luggage is charged at the actual weight. It is forbidden to carry in baggage and hand luggage: • Magnetic materials; • Stunning devices; • Radioactive substances; • Poisonous and toxic substances, packages with infectious material, mercury, antifreeze, brake fluid, etc.; • Compressed and liquefied gases: propane, etc., self-defence sprays, lighters (except one small lighter without non-absorbed liquid fuel, except for liquefied gas with passenger), etc.; • Flammable substances: acetone, gasoline, matches (except for one small package of safety matches with passenger), paint cans, etc.; • Flammable solids: substances liable to spontaneous combustion or emit flammable gases when in contact with water, etc.; • Caustic, corrosive substances: mercury, acids, alkalis, organic peroxides, etc.; • Explosives and items filled with them: gunpowder, ammunition, capsules, detonators, pyrotechnics, etc. It is forbidden to carry in hand luggage: • liquids, gels and aerosols in containers the volume of which exceeds 100 ml; • weapons of any type and items that imitate them; • sharp items: corkscrews, scissors, needles, axes, blades, knives, swords, daggers, etc.; • guns of shock-crushing action: bats, batons of various kinds, means of hand-to-hand combat, etc.; • working tools: saws, fixtures, drills, borers, etc. Rules for carrying liquids, aerosols, and gels in hand luggage on board of an aircraft Container requirements: • Containers for liquids, aerosols and gels must not exceed 100 ml; • Containers are placed in a transparent resealable plastic bag volume of which do not exceed 1 litre; • Each passenger is allowed to have only one package; • The package must be screened separately from other hand luggage. Prohibited for transportation: • Overfilled open package; • Sharp objects (e.g., scissors and nail clippers); • Containers larger than 100 ml, even if they are only partially filled. Permitted types of liquids, aerosols and gels: • Mascara, lip gloss, hygienic lipstick and any products of a similar consistency; • Creams, lotions, oils, perfumes, sprays, gels, cosmetic and other foams, deodorants, and pastes, including toothpaste; • Water and other drinks, soups, syrups, jams, stew meat, sauces and spreads, and foods in sauces. Items allowed for transportation as an exception: • Medicines; • Baby nutrition; • Dietary nutrition. On our flights, the limits of liability established by international treaties and the legislation of the Republic of Uzbekistan apply. However, the carrier is not liable for fragile, valuable, or perishable items placed in checked baggage. Cash, laptops, documents, and other valuables must be transported exclusively in carry-on baggage. On issues of damage, missing content or lost baggage, please contact the baggage tracing department at the airport of arrival.

When passing through security control, one must present a ticket, a boarding pass and a document confirming the passenger’s identity.

All passengers, without exception are subject to screening, including passengers with diplomatic immunity, unless otherwise provided by international treaties of the Republic of Uzbekistan.

It is not recommended to accept luggage, parcels, envelopes and other items from unauthorized persons, as the passenger is responsible for their safety and contents.

It is forbidden to bring into the aircraft cabin:

·        lighters and matches;

·        easily flammable liquids;

·        all piercing and cutting objects, scissors, knitting needles, skewers, manicure sets, etc.

If these items and substances are found in the passenger's hand luggage and if it is impossible to put them in check-in baggage, they are subject to seizure in the prescribed manner.

Aviation security screening rules for radio, television, audio and video equipment, laptops, tablets and mobile phones carried in hand luggage

Inspection for aviation security of electronic devices is carried out by employees of the Inspection Service in specially equipped airport control areas, using special technical means.

Requirements for passengers and crew members:

·        A passenger or crew member who has electronic devices with him or in his hand luggage, at the checkpoint for aviation security, at the request of the security officer, must demonstrate the operability of electronic devices by turning them on and present for visual inspection the power supply compartments and cassette niches;

·        In case electronic devices are discharged, the passenger or crew member charges these devices in a specially equipped place in the presence of an inspection officer until the required time to turn it on and check its performance;

·        If an electronic device does not turn on after charging, such an electronic device is subjected to additional screening using special technical means;

·        If prohibited items and substances are found in electronic devices, the screening of such devices is stopped, and the passenger or crew member who owns the device is refused boarding the aircraft;

·        Passengers and crew members who refuse screening or presenting electronic devices for screening are not allowed to board the aircraft.

Upon detection of suspicious items

If you find unattended items and objects in the terminal building or on the airport forecourt, also if you have information that threatens the lives of passengers or the security of the airport, please report this to the terminal administration or airport law enforcement officers.

It is strictly forbidden to touch and move suspicious objects, use electrical radio equipment, cell phones, and radio stations near suspicious objects, and independently neutralize, remove or destroy explosive devices.

The administration of the airline and the airport may decide to introduce additional measures to ensure aviation security.

Transportation of animals and birds is allowed subject to the availability of certificates and permits of veterinary supervision authorities. Transportation of animals and birds is not included in the permitted baggage allowance and is paid according to the tariff (tariffs to be specified) for excess baggage. In the passenger cabin of the aircraft, it is allowed to carry: — Dogs, cats, monkeys, birds and other small animals, the weight of which together with the container (cage) should not exceed 8 kg. If this norm is exceeded, the animal is transported in the baggage compartment of the aircraft — Without restriction in weight and without payment of fees for excess baggage of guide dogs for blind and deaf passengers, provided that the animal has a collar, a muzzle and the passenger has presented an appropriate certificate of his health

Check-in and baggage handling at Uzbekistan airports start 2 hours in advance. Check-in closes 30 minutes before domestic flight departure time. Ticket check-in and baggage handling are carried out at the check-in counters located at the airport terminals. Passengers must present their identity document and ticket (electronic or paper), as well as luggage and hand luggage (if any) to check-in. Passengers can also check in online at the Silk Avia website and print out their boarding pass by themselves. After check-in, the passenger will receive a boarding pass and a baggage tag. They must be kept until baggage collection at the destination airport. After completing the air ticket check-in procedure and baggage handling, the passenger and hand luggage must undergo a pre-flight inspection carried out by aviation security officers using certified equipment. To pass through the pre-flight inspection procedures, the passenger must present an identity document and a boarding pass received at check-in. After the pre-flight screening, passengers go to the airport lounge, where they wait for an invitation to board the plane. In the lounge, passengers can use the services of souvenir shops and catering outlets. The boarding pass received at check-in is presented by the passenger for scanning when boarding the aircraft.

All 11 airports in Uzbekistan are equipped to accommodate passengers with disabilities: • separate parking lots for cars of passengers with limited mobility; • step walker (for lifting/lowering passengers); • wheelchairs; • narrow wheelchair for movement on board of the aircraft; • ramp at the entrance to the terminal; • special toilet rooms; Access to the air terminal is through an entrance equipped with automatic doors. Delayed automatic closing of the doors, lasting at least 5 seconds, ensures free passage to the building. The departure lounges are equipped with seating areas for people with reduced mobility. On departure/arrival, trained airport staff responsible for assisting passengers with disabilities will assist with transport and baggage claim/receipt and accompany you to your car on arrival. Contact us when preparing for your flight to find out what assistance may be required. The final decision to accept a passenger with reduced mobility for transportation is made by the airline. Due to the technical features of the ATR72-600 aircraft, the company can only take WCHR passengers on board. This is a passenger who requires a wheelchair when moving to or from an aircraft and who is able to get up / down the stairs and walk to his seat in the cabin.

Unaccompanied Minors (UM)

The escort service for minor passengers (UM — Unaccompanied Minor) is provided to children traveling without parents or legal guardians.

Age Categories

• Children under 5 years old are not accepted for transportation without accompaniment.
• For children aged 5 to 16, the escort service is mandatory for independent flights.
• Passengers over 16 years old may travel independently without arranging the UM service, provided they have a valid identity document (ID card or international passport).
• The service must be arranged in advance when purchasing an air ticket or through the airline ticket offices.
• The number of seats available for unaccompanied minors on a flight is limited.
• To arrange the service, the following must be provided: the child’s document, contact details of the accompanying and receiving persons, and documents required by the legislation of the departure/arrival country.

At the Departure Airport

The accompanying person is required to:

• check in the child for the flight;
• remain at the airport until the aircraft has actually departed;
• carry an identity document.

Airline staff accompany the child:

• during check-in;
• while completing pre-flight formalities;
• until the child is handed over to the cabin crew.

During the Flight and Upon Arrival

During the flight, the child remains under the supervision of the cabin crew.

After arrival, an airline employee hands the child over only to the person specified in the service documents upon presentation of an identity document.

Additional Information

Silk Avia reserves the right to refuse transportation of an unaccompanied child in the following cases:

• absence of the required documents;
• failure to comply with the service registration rules;
• inability to provide escort services along the transportation route.

It is recommended to arrive at the airport at least 2 hours before the flight departure.

Sports equipment is accepted for transportation as checked baggage subject to prior approval by the airline.

Sports equipment includes:

• ski and snowboard equipment;
• bicycles;
• golf equipment;
• fishing equipment;
• hockey, diving, and other sports equipment.

The equipment must be securely packed in a special protective case or packaging to ensure its safety during transportation.

Standard transportation requirements:

• weight of one piece — up to 20 kg;
• dimensions — up to 203 cm in the sum of three dimensions (length + width + height).

The airline recommends notifying in advance about the transportation of sports equipment, as the number of spaces available on the flight is limited.

On our airline’s flights, pregnant women are accepted for transportation provided there are no medical contraindications or pregnancy complications, under the following conditions and gestational stages:

• Upon check-in, a pregnant passenger must present a medical document confirming the gestational age and whether it is a single or multiple pregnancy.
• Pregnant passengers at 28 weeks or more of gestation must present a valid medical document at the check-in desk to the airline agent or representative (a medical certificate, prenatal record, obstetrician-gynecologist report based on an examination/testing, etc.). This document must be signed by a physician and contain reliable information confirming no contraindications to air travel.
• If a medical document confirming the gestational stage and absence of contraindications to flight is not provided, the passenger must complete and sign a standard liability waiver/undertaking.
• The medical document must be issued no more than 7 days prior to the departure date specified on the ticket. If the maximum gestational limits indicated in the table above are exceeded, pregnant passengers will not be accepted for travel on Silk Avia flights, even upon presentation of valid medical documents confirming a normal pregnancy and absence of complications.

Travel tips for expectant mothers to ensure a safe and comfortable journey:

• The second trimester (weeks 13 to 28) is considered the optimal time for air travel during pregnancy. If you plan to fly at a later stage of pregnancy, consider in advance where you can obtain medical care at your destination.
• Consult your doctor before the flight to receive personalized travel recommendations. Please remember that the airline may refuse transportation if a passenger’s physical condition threatens their safety, hinders the flight crew’s duties, or creates unavoidable risks and discomfort for the passenger or others during the flight.
• Whenever possible, travel with a companion.

Transportation of newborns

Healthy newborn infants are accepted for transportation from the age of 7 days old. Newborn infants under 7 days of age, as well as infants requiring travel in incubators or mechanical ventilation boxes, are not accepted for transportation on Silk Avia flights.